Products

Where can I find the full ingredient list for each product?

When you click on any of our products, we detail all of the ingredients that go into each product.

Are your products vegan?

We are proud that all of our products are 100% vegan.

Do you use parabens, sulfates, phthalates or preservatives?

We do not use any paragons, sulphates, phthalates or preservatives in any of our products. We only use 100% natural ingredients.

Are products cruelty free?

As we only use natural ingredients, all of our products are 100% cruelty free.

Orders

Contact Us?

If you need to contact us, whether it's a question about one of our products or about an order, you can drop us a line at sussexessentialsltd@gmail.com

How can I make changes to my order?

If you need to make any changes to your order, you can log into your account page by clicking here.

How can I check the status of my order?

You can check the status of your order by going to your account page by clicking here.

What forms of payment do you accept?

We accept the following payment cards -

Visa, Mastercard & American Express

We also accept PayPal.

Shipping

Is there a shipping fee?

If your order is over £30 we offer free shipping to the UK.

We also offer Express Delivery and a Royal Mail Second Class Service.

When will my order ship?

We normally ship your item within one working day of your order.

If there is a delay in our normal despatch time, we will let you know.

Do you ship internationally?

At the moment we only ship to the UK but occasionally we can ship overseas. 

Drop us a line with your order query and we can see if we can help.

Email us at sussexessentialsltd@gmail.com

What shipping methods do you provide?

Express Delivery - 24/48 hours via a trackable courier which costs £5

Royal Mail Second Class service which take 3 to 5 working days to arrive and costs £3.50

Returns & Exchanges

Do you accept returns?

Yes we accept returns should you not be satisfied with a product.

Email us at sussexessentialsltd@gmail.com and we will provide you with a guide on how to return your product.

How do I return?

We will explain to you how to return your product and when you can expect a refund.

What do I do if I'm not satisfied with my products?

In the unusual event that you are not satisfied with one of our products, please contact us at sussexessentialsltd@gmail.com and we will initiate our returns procedure.